Bridgestone 092 Tyre Defect = MOT Failure!

[porndoguk]

well the NC went in for MOT today and i thought all was well apart from the jobsworth MOT man,

he noticed the cords were coming out the tyre he said, i thought WTF its only done a few 1000s miles its well within the limit (4mm) well it turns out that there are cords are in the surface of the tyre in one small bit enough for him to fail it apparently, a cord was pulled out where the line is. i assume it could be just a few loose fibres not really cause for panic or concern that were in the mould, but its also 5mm near the compound change on the side walls see the dotted line of chalk i did,

pics attached, ps sorry for the repetative images its just different angles and light hopefully to catch the best the eye can see, this has to be seen by the eye really.












also the advisorys were:
The rear brake being wank a common thing for the NC, despite a FULL overhaul new juice, seals and pistons and new pads and goodridge hose and master cylinder overhauls i really cannot do anymore?

The front brake pulsating under heavy load, i put that down to the smaller NC30 Master Cylinder and CBR600RR calipers

and STIFF steering - ill put that down to the steering damper.

MOT man = donut!

[porndoguk]

i have now emailed bridgestone, i also have there number and shall call to make sure this is at least looked into.

"I am seeking to speak with somebody from the technical or quality control department.

My motorcycle failed its MOT test today as a result of a CORD, the cord is in the surface of the highpart of the tyre which is 4mm high from the treads, I believe this to have been a loose fibre that in the mould has come apparent as the surface has worn down.

Consequently this has left me in a predicament as I need my bike and MOT but yet I feel this is a manufacturing defect and would like someone to take a look into this.

I have many pics of the problem and have discussed this with a few colleagues and friends and most agree that it appears to be a defect, however I dont feel its unsafe.

Thank you for your time and I hope to hear from you soon.

Ricky"

[Neosophist]

Pulsating under braking is usually warped brake disc.

Stiff stearing could be headberings over-tightened or steering damper set incorrectly.

No idea what to say about the tyre thouhg, never seen that one before

[hrc rr]

is pulsating normal when you swap over brakes? or do they just become more sensitive to input?

[scotjell]

Funny this I had a new 090 fitted early this year and noticed something similar. I will check and see if it's got worse as not been on it much but the sun is here so will give it a once over.

[porndoguk]

I got new discs on front, new bearings etc etc i shall check headbearings but it seems fine to me

[scotjell]

Here's a pic of mine on my 090. Probably only done 6 tank fulls of rides so loads left on it, but like I say this is coming through now just in one spot.



Send me your contact at Bridgestone and I will also forward on my information.

[scotjell]

Email sent this morning explaining lost confidence in the tyre saying about it falling apart if riding on the edge of the tyre. Asked them to arrange to replace and they give my tyre to a Bridgestone rep. Let's wait and see.

[porndoguk]

to say im livid is an understatement, ill copy all email corespondance here, bridgestone your digging a bigger hole wether or not the tyre is faulty or damaged, the customer support is SHOCKING!

From: Ricky
Sent: 23 July 2012 11:50
To: BALDWIN Gary
Subject: Images & Reciept for the 092 Tyre

Hiya Gary, further to our telephone conversation this morning,
please find attached images of the tyre, the label and bellow receipt info for the purchase of the tyre, in addition ive calculated the mileage from the MOT's to date.

i have contacted JK Engineering to get a quote on tyre fitting and about the claim form you mentioned, he doesnt have any as he said he buys his tyres through cambourne tyres and is unsure on how he progresses it, he also said it will cost alot to get the tyre sent back, so would it not be easier for you to post the form to me i & the tyre fitter fill in and then have a courier collect from mine?

this is the eBay sellers current advert for the same tyre, from who i purchased it from.
http://www.ebay.co.uk/itm/ws/eBayISAPI. ... 0115369940

i purchased it on the 21/0710
it was fitted on the same day as the MOT which was 17/07/10 which i had 35067KMs
my current MOT was on Saturday, 21/07/12 with an ODO reading of 37627KMs

2560Kilometers which converts to 1590Miles

many thanks for your time Ricky

From: BALDWIN Gary
Sent: 25/07/2012 14:31
To: Ricky
Subject: RE: Images & Reciept for the 092 Tyre

Hi Ricky,

Thank you for sending over the pictures in your e-mail to Bridgestone.

I had one of Engineer’s look at the pictures and they ensured me the tyre is definitely damaged and not safe for use. With motorcycle tyres, the cords are tightened and if a cord is visible it will not be a migrating cord.

If purchased from a dealership and the customer believed there was a fault with the tyre, the tyre can be returned to Bridgestone for a thorough inspection. The problem that may occur on this occasion Ricky is your tyre was bought online and is more difficult to return.

You can speak to a dealership with regards to sending the tyre back to Bridgestone but unless you purchase the tyre from a dealership there is no obligation for them to do this, so may be worth ringing a few near by dealerships before hand.

Unfortunately we can not do courier collect from your house as you are not covered by the British Tyre manufacturing association (BTMA).

The key thing the engineer informed me, is this tyre is not safe for use. If you can find a dealership happy to return this tyre to us we will be happy to carry out an investigation on this tyre.

If I can be of any more assistance please let me know Ricky,

Regards,

Gary Baldwin

From: Ricky
Sent: 25 July 2012 22:14
To: BALDWIN Gary
Subject: Images & Reciept for the 092 Tyre

As much as i appreciate your help i feel really let down by Bridgestone, i think the customer service on offer is very poor,

Firstly i have no choice in what manufacturer to use for my bike so im bound to buy tyres from yourselves. Bridgestone have a damaged reputation from Valentino Rossi's tyre that fell apart like a cheap toy.

This is my dilemma im not rich far from it but when i part with my money i can buy from wherever i like, its 2012 the internet believe it or not is now the main domain for shopping, and right now seems your prefered choice of communication i bought a tyre from a reputable seller of tyres via ebay. I didn't realise my support from you would stop there!

Secondly its not his fault, its Bridgestones,

I have paid for the tyre, i then paid for it to be fitted and balanced and then for the old to be disposed of,

I've then had a failed MOT as a result and now having to wait until the tyres arrive to be fitted etc, and again pay for fitting etc

Im the customer, your the manufacturer, the local company ill be using to fit my tyres told me that he doesn't have the relevant forms, why are you making this so hard and into a goose chase, is it so that this is swept under the carpet and filed into the round filing cabinet?

This has hit my pocket and my confidence with your tyres, what if the tyre had failed and id been injured and died as a result? The compensation on offer is a disgrace and an outright insult, offering a percentage, when your forgetting about many other issues and financial costs to myself, this is in the public eye with several bike forums,

This has also attracted the attention of another biker with a same problem on a circa 600mile new tyre. This wont stop here my next step is the media, MCN, Bike, Practicle sportsbike etc,

I have just spent and maybe wasted more money i don't have to waste on a pair of Bridgestone tyres to rectify a fault that's down to Bridgestone. Could you forward me the email address of the director of the UK or EU Bridgestone division so i can air the lack of support your company seem to give me.

Your engineer says there is no chance of a cord leaving the tyre if so why has the rubber got the cord twist pattern in its surface? why could i remove an inch long piece of cord with my finger nail? why hasn't the tyre blown out? Why when inflated to 60psi does the "cut" not expand?

Once my tyres arrive and this is removed ill fold the tyre where the "cut" is check inside for damage, and if you cannot collect the tyre from my house then i shall have to take matters with citizens advice consumer service.

im utterly appalled i hope you have a change of conscience and make good a poor reputation your company have created

Thank You for your time

Ricky

[VFRkieran]

That is pretty poor service, you would think a major manufacturer like bridgestone would offer more help seeing as this has obviosly happened before the tyre left the factory. I think you and scotjell should get together and contact MCN i bet they would love to jump on this after what happened to rossi and spies in gp!