Post
by StrayAlien » Wed Dec 12, 2012 9:43 pm
Agreed, at 200+ kmh down Phillip Island straight and into turn one this would just be dangerous. That is why I was so surprised at their insistance that it was correct.
So, Nitron have now agreed the shock is wrong. Wow that was easy. But I can close off this whole sad affair with an update here.
I sent an email with the video links to the Nitron dealers in South Australia, Race Bike Services, who were very helpful. While I was one the phone with them they took one look at the videos and (honestly) laughed aloud saying in a few short words the shock was no good.
Terrific that one part of Nitron is actually encouraging me to get on a track with a dangerous shock while the another thinks it is dangerous. Not great eh.
The issue went to CEO level and there were some email exchanges - nothing nasty, I always try to be constructive.
Their CEO apologised a lot and offered to build a fourth shock (in the UK) but, I have to say, I am a little past it now. My trust has evaporated. I am just thankful I didn't get it on a track and trust their idiotic advice - I might have been writing this from hospital. So, I have sent the damn shock back, again ... again.
To their credit they offered to pay for the shredded tyre.
You what the real shame is - I *really* wanted a Nitron shock. I have been told they are quality items and they sure look the business. There are actually a lot of reason *not* to own a Nitron in Australia (over, say, Ohlins) and you have to get past those. So you have to really want one.
If you do want a Nitron in Australia, then Race Bike Services are your guys - they know their stuff.
Me? I now couldn't give a rats left testicle.
Thanks for your help and advice here guys.